Helping the World’s #1 Loyalty Program Take Flight Through Mobile

 

Overview

As the world’s largest loyalty coalition program– with more than 10 million accounts, 120 retail sponsors, 13,000 retail locations– the AIR MILES app is one-stop shop for Collectors; giving users access to all critical account information, the latest offers, deals and tools to enhance their shopping experience.

PROJECT
AIR MILES App
(iPhone/iPad/Android)

WHAT WE DID
• Strategic Discovery & Roadmapping
• Prototyping & Usability Lab Testing
• UX Design
• Software Architecture & Planning
• Development & QA

To drive engagement for AIR MILES, we leveraged our experience and knowledge of mobile game theory and developed the “Check-In Challenge.” The Check-In Challenge ranks the number of check-ins members do at AIR MILES sponsored locations against other members, and distributed prizes based on their rankings. Adding a gamification aspect triggered an exceptionally positive reaction with consumers, resulting in an immediate

increase of mobile engagement, having it grow by over 1500% in the first 9 week. The app also saw sustained usage, averaging 10,000 check-ins daily two years after launch, and a sustained transactional lift of between 5 – 20% following its launch. It has not only garnered rave reviews, but has an addicted following of users who visit the app daily.

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