Why nonprofits & charities must go mobile?

Remember January 2010 when people working at charities had a “holy Mobile!” moment? Remember the instant when nonprofit organizations realized that mobile giving is a game changer when the American Red Cross raised 7%(more than 32 million) of all funds benefiting the Haiti earthquake crisis via mobile? Many believe that mobile giving reached a tipping point with response to the Haiti crisis last year but we know that this year it’ll grow even more.

In the old days, everyone had a charity box at home but that’s been supplanted by online and mobile giving, available to donors at any time. The mobile giving market represents the next step in this evolution, and is growing exponentially. We believe there’s never been a better time to start a mobile initiative than right now. In fact many experts believe that mobile giving has the ability to match or even outperform online donations.

Giving on-the-go and cause marketing via mobile media is the next trend for nonprofits and charities, and you have the chance to take advantage of the emerging mobile medium before consumers start getting bombarded by text messages asking for donations. And it doesn’t stop with raising money; nonprofits are also using mobile to share their organizational messages, stimulate volunteerism, and increase engagement and interactivity.

Although raising money via mobile giving is the primary goal for nonprofit organizations, mobile is more than just a fundraising tool. Therefore, it’s important to view the mobile channel not only as a mechanism for donations but also realize the benefit from the fact that the mobile phone is the most personal device to launch creative campaigns on, that reach for the heart and the pocketbook.

There are endless opportunities in the mobile channel. Mobile technology dramatically changed how consumers interact with brands and brands that understand consumer mobile behaviour will ensure success as the channel evolves. Still not convinced that mobile is game changing for nonprofits? Then read this:

Why is mobile a big deal for charities and nonprofits?

• Obviously for donations it’s simple, quick and can generate substantial volumes
• It not only it makes it technologically easier for supporters to donate, but also make it possible for them to donate on the go to fit their busy lifestyles
• Mobile integrates well with other media, so it allows you to use the strengths of each
• Mobile has become the preferred way to access Internet
• Mobile is the most effective means for you to reach out to people
• Mobile marketing today is where email marketing was years ago
• Mobile is compatible with nonprofit’s characteristics such as urgency and intimacy
• Mobile allows for real-time broadcasts
• Social networks are largely accessed through mobile and they have moved from being a mere vehicle of personal interaction to become the most comprehensive means of dissemination of any good news or cause
• User experience in mobile is vastly improving everyday
• Charities will reach new groups of donors by having a mobile initiative
• Provides innovative ways to engage with the public and invite them to support your cause
• It helps charities to think about how they can use geo-location tools to show their impact and to engage volunteers and donors wherever they are
• Mobile phones are highly personal and this allows you to get personal and even stir up emotions

The bottom line is that entering the world of mobile marketing could open up many new fundraising opportunities for your nonprofit organization. So, before it gets too late in the game to be on the cutting edge, integrate mobile into your multichannel marketing activities and benefit from “ the channel du jour”. Interested yet? Need help from industry experts? Give us a shout and will help you with all your mobile related needs.

What if, Facebook got into e-commerce by allowing you to process payments with your Facebook account. Is that a stretch? The question was raised at a Deloitte presentation in called ‘Social Media for Consumer Business.’

Facebook is always finding new revenue streams; and frankly selling ads on the site isn’t cutting it. On July 1st, the social networking giant is forcing Facebook Credits to their game developers. So, virtual currency will be a thing of the past when you use Facebook’s social games like Farmville. The game apps are free to download, but if your farm needs more hay and animals to survive, expect to pay up (with the real currency). Facebook will earn 30% on payments for all virtual goods when paid with Facebook Credits. (Not a bad source income). Players can buy credits though Facebook via PayPal, credit card, or paying it using their mobile phones.

Now that last payment option for Facebook Credits, leads me to the initial question – Could Facebook become a mobile payment processor?  Could there be a ‘Pay with Facebook’ option for your next purchase?  As mobile payment will be a huge trend in 2011, and with over 500 million users, it’s potentially a lucrative opportunity for the social networking site. But do they have the trust of their users?  I’m not encouraging this payment system, as I’m nervous to disclose my phone number to Facebook, let alone credit card information.  Especially, since several reports alluded that certain Facebook applications were sending personal user information to ad and Internet tracking companies.

Would you use a ‘pay with Facebook’ option? Or can we trust Mark Zuckerberg with our digital wallets?

I guess, we’ll wait and see what Zuckerburg and his people are brewing up at the Facebook headquarters.

M-commerce VS. E-commerce

There are a few fundamental differences between m-commerce and e-commerce in terms of their origins, technologies and the nature of the services they can offer. Not to mention the way people choose, buy, access and use mobile apps is different from the way they behave on the web.

Unlike PC users, mobile users are on the move, in a hurry and easily distracted. They want the service they’re looking for right here and right now, without long instructions, long installation or loading time.

Although the marketplace for mobile apps is still relatively young compared to web, it is rapidly growing. The development of e-commerce was due to the rapid growth of the Internet; the growth of mobile segment is due to its convenience, ease of use, and sophistication of smartphones.

On the world wide web, much is given away for free or at discount prices with the hopes to monetize sites (using ad revenue) based on traffic. M-commerce however, is rooted in paid-for-service in the mobile phone industry where business competition is growing in Canada, especially with introduction of new entrants such as Wind Mobile, Public Mobile, Mobilicity, and so on.

An extension or explosion?

Many might think of m-commerce as an extension of e-commerce; we however believe that it’ll definitely have a greater impact on the daily routines of consumers and more importantly the businesses.  It’s more an explosion than an extension primarily because:

1. People have a more intimate relationship with their Mobile phones vs. their computer.
2. Mobile phones are not limited by location and by their very nature, are everywhere.
3. Mobile devices are filing up “boredom time” on the go that retailers have never before had access to.
4. Tempting mobile trends are constantly introduced to more than ever before sophisticated mobile devices. In a nutshell, mobile is hot!
   
5. M-commerce is supposed to enable us to buy everything from anywhere over the Internet without the use of a PC.
6. M-commerce is not limited by the same barriers initially faced by e-commerce in the mind of users.  For example, users do not have the same level of apprehension providing their credit card details digitally as they did with the first wave of e-commerce. The analogy I like to use is, M-commerce is like the younger sibling of e-commerce: e-commerce dealt with all the hardships and paved the way for m-commerce to lead a fairly hassle free journey with the consumer.

M-commerce, E-commerce, how they differ?

• High cost is one of the major characteristics of m-commerce. In the telecom world, users pay for airtime as opposed to almost free internet access in the e-commerce world.
• In m-commerce, the services are usually delivered to a specific region, via wireless providers. In e-commerce on the other hand, the wide accessibility of the internet makes any service globally available.
• In contrast with E-commerce, M-commerce applications are rather simple, more personalized, location-specific, and time-sensitive.
• A mobile device usually accompanies a person wherever he or she goes; therefore m-commerce creates a more intimate relationship with the user than other mediums.
• For time sensitive, simple transactions such as movie ticket purchases, banking, and travel reservations, m-commerce is seemingly more useful than e-commerce.
• For location-based applications such as traveler navigation, emergency response, and etc, m-commerce tends to be better as it is not limited to being in a place with a computer or laptop.

In general we believe that we can categorize internet based e-commerce into B2C and B2B, while classifications to  m-commerce are P2P (Person to Person) and P2S (Person to System).