A Union of Print and Mobile

A recent InsightExpress study suggests that mobile and print would make a great team. The company found that mobile users are also print junkies: “Based on our findings, it’s clear that brands and retailers should be incorporating mobile into their print strategies,” said Joy Liuzzo, vice president and director at InsightExpress.

Print and Mobile, sitting in a tree...

Liuzzo goes on to say that there’s more to this relationship than just a little QR coding. There are a number of ways to strengthen this bond, including article archiving or sharing and information gathering. The company specifically focused on QR codes and user engagement, finding that smartphone owners who use their mobiles for six or more daily activities were also reading or subscribing to print publications. These users are a hot target for advertisers as they have diverse tastes extending even beyond their reading mediums to any number of lifestyle routines (eating, shopping, etc.). The study found that these people were also more inclined to connect with companies via their mobile devices. “The biggest surprise to me was with the segment of smartphone owners that do six or more activities on their phone every day and their print media consumption,” said Ms. Liuzzo. “This group is both subscribing to, and reading more, print materials than any of the other groups (smartphone or regular phone owners).”

According to our friends over at Mobile Marketer, InsightExpress then delved into an investigation of this market’s varying reading behaviours and discovered that magazines came out on top in terms of user engagement. For example, tearing out articles or tracking down a product mentioned in an article or ad.

Turns out, traditional print media isn’t out of the game just yet. It just needs to get wiser and learn a thing or two from it’s new young partner. From here, who knows where this dynamic duo can go? What do you think? Are print and mobile a match made in heaven? Tweet us your comments to @plasticmobile.

1. Don’t build an app just for the sake of building an app- Businesses are starting to recognize the enormous potential to interact with customers through the mobile platform. As this area expands everyone wants to jump on the bandwagon, especially if their competitors are already embracing the mobile space. The automatic reaction that I often witness is a panic stricken one attached to the words “I need an app… Can you make me an app?”. This reaction is also paired with the misconception that a ‘mobile strategy’ is essentially having an app. Examining the business model to determine the most relevant path into the mobile space, be it a mobile website, an application, or a mobile campaign of sorts might encourage businesses to be more objective with their approach.
2. An app will not solve all your mobile needs- Although an app can serve as a tool to utilize the mobile channel, businesses need a strategy that could come in the form of a combination of SMS campaigns (if need be), mobile websites, mobile commerce, mobile social programs and/or perhaps a tablet strategy.  Exploring mobile commerce capabilities, customer engagement practices, along with possible loyalty programs that are built into a mobile campaign would be a more comprehensive way to tackle mobile.
3. One size does not fit all: As a marketer you don’t need to reach far beyond your personal experience to figure out that mobile is different than the website/online experience. Apps or mobile websites are not just mini websites, and “porting” your site into an app/mobile websites is not a mobile strategy. Mobile devices are used differently, so you don’t just take all of your content and move it onto 320×240 pixel screen. Ask yourself: ‘how much time will my user spend navigating a website on their mobile device?’.  Be selective about what you put out in the mobile space and remember that generally less is more.  Also, take into consideration that mobile usage happens at different times of day, and in different settings for the user, so what you serve should be relevant to time and location.
4. If you build it they wont come: An app or a mobile website is like any other product which requires a promotion and distribution strategy. Identify your target audience, assess your distribution channels, and give your audience an incentive to use/download your product. It may seem elementary to point out that existing and potential customers aren’t psychic, and they’re certainly not browsing the various app stores to see if your brand has decided to offer mobile services.
5. Although this would suggest that you will need to build apps across the various platforms, its important to focus on the old principle of “quality over quantity”.  So if you are at a cross road and deciding between doing an HTML5 app that will work on all platforms, I would recommend that you go for quality (in native form), rather than quantity (in HTML5 form). Disclaimer: HTML5 can be very useful, even in-app, but must be handled with expert care and used for certain design patterns.

As we sat amongst our hacks/hackers peers and colleagues from the publishing world, we were giddy with anticipation to do a live demo our new platform Joomo. Joomo is an automated platform that enables anyone to create high-quality custom native mobile applications across all mobile devices. With a web-based studio you can create, edit, track and customize every aspect of your app, all for free.

When our host, Phillip Smith, told the audience that Plastic Mobile is going to build an application in the duration of our 8 minute presentation time slot, there were many skeptical faces in the crowd. Now I’m not going to toot the Joomo horn, and write about how unbelievably easy to use it is, or the incredibly engaging user experience, or how it’s simply visually stunning. And I’m certainly not going to get into the whole native back end discussion and the genius behind that, rather I’m just going to let you witness how Melody and Sep delivered as promised, and built an app for ’29 Secrets’ in approximately 5 minutes.

Warning: The quality of the video is not Oscar-worthy, but then again that’s usually how it is when something rare and awesome happens and we spontaneously try to capture it. Think of UFO videos-never great.

April 4, 2011 — Pizza Pizza and Plastic Mobile Delivered a One of a Kind Pizza Ordering iPhone App.

Plastic Mobile has joined Pizza Pizza, Canada’s leading pizza chain, as their mobile agency to help build and launch an iPhone application to make ordering and delivering pizza both convenient and fast. This free app is available for all iPhone models, the iPod Touch, and the iPad. The app will let users build the pizza of their dreams; a half order of ham & pineapple and the other half Italian sausage, extra mushrooms, no cheese, and easy on the sauce? Looking to order a gluten-free pizza? Pay through your application or when it arrives. It all can be done with the Pizza Pizza iPhone App.

This innovative application will fundamentally change the ordering experience, making it fast, visual and convenient for the customer. By using location-based services (LBS) to locate the nearest Pizza Pizza restaurant, as well as allowing users to simply pay within the application, the app provides a seamless experience.

The application, delivered by Pizza Pizza and Plastic Mobile, can be downloaded from the App Store on iTunes. For more information on this app visit http://www.pizzapizza.ca/mobile.

Check out our news release here.

While consumers’ expectations of smartphones are rising everyday, the mobile industry hasn’t educated consumers about the limitations of mobile devices and this has led to idealistic expectations of mobile phones and mobile ads. A part of their unrealistic expectations is that smartphones can do just about anything and everything for them.

Before the Smartphone’s boom, most cell phone owners were satisfied with only clear voice calls, fast texting, and simple games. But times have changed and consumers have great expectations from their mobile devices; they want the best smartphones at the lowest possible prices. They demand more features, better performance, the coolest apps, and indirectly the best mobile ads.

The competition in mobile OS market is intense and bloody! Everywhere you go, you see Android, iPhone, BlackBerry, or Symbian devotees trying to make their friends switch or upgrade; marketers and advertisers are adding mobile to their strategy; manufacturers and app developers fight for increased market presence; wireless carriers try their best to attract more customers, and basically everyone in the mobile industry is fighting for more profit, higher market share, or stronger presence.

As a result of this hype, today more than ever before, mobile advertising is up swinging. Mobile advertising campaigns have become the key to making money with mobile marketing. This means that the opportunities for making money are endless, but the question is how can you turn mobile ad campaigns into successful mobile marketing that puts money in your pocket?

How to best turn mobile ads to dollars?

Cell phone adoption rates, especially smartphone adoption rate are rising everyday, so is the importance of mobile advertising; therefore, marketers should keep in mind the necessary qualities in creating successful mobile ads.

Marketers should also bring into consideration that many consumers are still less than thrilled about ads on this very personal device. In order to increase the usefulness of the channel, mobile marketers must cater the features and formats of their mobile ads to their consumer’s preferences. Meaning that they should understand not only do consumers expect mobile ads to inform, but also they expect the mobile ad to provide relevant information tailored to their preferences.

According to a survey from Yahoo! and Nielsen Company, being informative was the most important quality of mobile ads for a wide variety of products and services. Relevancy was a relatively close second in most categories. Respondents cared relatively little about the graphical and multimedia elements of the ads. This contrasts with research on iPad advertising, which has shown that tablet users pay more attention to the look and feel of the ads and care more about the colors.

According to the InsightExpress “Digital Consumer Portrait” published in 2010, the heaviest mobile users generally did not find mobile banners annoying, while full-page ads were seen less favorably.

Based on the research that has been done on mobile ad campaigns and our expertise in this arena, we recommend marketers to focus on relevant information for their mobile ad. A smartphone user’s satisfaction of mobile ads will only improve if the mobile industry releases flawless, informative, relevant mobile ads that truly offer excellent value and choice for the user.

As mobile ads are getting millions of clicks and eyeballs, it’s important to create an ad that meets users expectation. Time on a mobile ad with a brand is a great deal for a retailer; it is a very intimate experience exploring a brand on such a personal device; isn’t it?

What if, Facebook got into e-commerce by allowing you to process payments with your Facebook account. Is that a stretch? The question was raised at a Deloitte presentation in called ‘Social Media for Consumer Business.’

Facebook is always finding new revenue streams; and frankly selling ads on the site isn’t cutting it. On July 1st, the social networking giant is forcing Facebook Credits to their game developers. So, virtual currency will be a thing of the past when you use Facebook’s social games like Farmville. The game apps are free to download, but if your farm needs more hay and animals to survive, expect to pay up (with the real currency). Facebook will earn 30% on payments for all virtual goods when paid with Facebook Credits. (Not a bad source income). Players can buy credits though Facebook via PayPal, credit card, or paying it using their mobile phones.

Now that last payment option for Facebook Credits, leads me to the initial question – Could Facebook become a mobile payment processor?  Could there be a ‘Pay with Facebook’ option for your next purchase?  As mobile payment will be a huge trend in 2011, and with over 500 million users, it’s potentially a lucrative opportunity for the social networking site. But do they have the trust of their users?  I’m not encouraging this payment system, as I’m nervous to disclose my phone number to Facebook, let alone credit card information.  Especially, since several reports alluded that certain Facebook applications were sending personal user information to ad and Internet tracking companies.

Would you use a ‘pay with Facebook’ option? Or can we trust Mark Zuckerberg with our digital wallets?

I guess, we’ll wait and see what Zuckerburg and his people are brewing up at the Facebook headquarters.

Research In Motion introduced its BlackBerry Payment Service, enabling developers to monetize their software via in-application purchase options.

According to RIM, BlackBerry App World developers can offer in-app digital goods including content such as ebooks, magazines, and photos, as well as other services like video streaming or voice transcription.

However, RIM does not allow BlackBerry developers to sell virtual currencies or in-app credits, physical goods or services, and digital goods used across multiple applications.

In other news, RIM is giving BlackBerry users work-life Balance through their new feature, BlackBerry Balance.

Research In Motion will allow its handset owners to split work and personal data stored on the devices using this new feature.

The decision to separate work-related emails sent using the BlackBerry Enterprise Server (BES) from personal photographs, social networking activity and web browsing is BlackBerry’s bid to stay competitive in both the business and consumer markets.

Balance is expected to make its debut onto handsets in North America in the next two months, but there is no indication of a wider release yet.

It is expected to be available on all BlackBerry devices in the future, including the company’s as-yet unreleased PlayBook tablet.

Starbucks launched mobile payment services across its 6,800 company-operated U.S. stores; customers with certain mobile devices can now buy their coffee with the wave of their smartphone.

Starbucks Card Mobile is a free app that enables iPhone and BlackBerry users to fund in-store purchases via their smartphones. Customers who’ve downloaded the free Starbucks Card Mobile App can now pay for their order by holding their handset in front of a countertop scanner and processing the app’s on-screen barcode. Here is a video of Starbucks’s Card Mobile: http://bcove.me/24g1mkmb

In addition to mobile payment capabilities, the Starbucks Card Mobile App enables customers to manage their Starbucks Card account, check their current balance, reload their account with any major credit card, view their My Starbucks Rewards status and locate nearby Starbucks locations.

According to Starbucks, more than a third of its U.S. customers own smartphones. Within this segment, about three quarters have either iPhone or BlackBerry devices. Starbucks said it is developing a similar service for Android devices but does not know when that will be available.

This mobile payment program is only available in U.S. Starbucks locations at the moment. But that’s still a lot of places to pick up a latte with a smartphone!

With the International Consumer Electronics Show (CES) now passed, we saw yet another wave of new app store announcements.  Following in the footsteps of Apple, these app stores provide developers relatively easily to build and distribute apps while also giving them an opportunity to monetize on them.  To the end-user they are giving them an endless list of of applications and things to do on their devices.

It ‘s great to see that with this wave of app-stores the focus was not just smartphones but much wider.  One which caught our attention was an announcement from Samsung:

Samsung introduced Samsung Apps as the platform to download and use apps across all Samsung devices such as HDTVs, phones, blu-ray devices, cameras, printers etc.   So imagine using some of the apps that you’ve come to love on your iPhone directly on your HDTV while watching TV!

Although the concept of an internet-connected TV (or any of the above devices) is not new at all, empowering developers to build and distribute to these broad range of devices is truly innovative and I am sure we will see many interesting applications that will captivate end-users.

This is particularly interesting to us at Plastic as we will be able to help our clients expand their applications beyond mobile devices and truly everywhere the consumer is!

Check out the presentation at CES by Samsung:

Want to read more on Samsung Apps? Check these out:
Gizmodo Coverage
Engadget Coverage