dx3 in review: The start of something incredible

Two days, 3,469 Canadian Marketers and one remarkable event. That was this year’s Dx3. On January 25 and 26, the Toronto Metro Convention Centre was filled with tonnes of engaging conversations around Canada’s digital advertising, marketing and retail landscape.

Plastic Mobile was very proud to be a participant in the inaugural forum for Canadian digital innovation.

For me, some of the highlights included, Visa’s touchless payment transaction ice cream exhibit, which not only kept my team full of delicious ice cream, but also demonstrated to attendees the future of NFCs. Visa’s Derek Colfer gave a session on the future of NFC in the Canadian mobile industry, saying that it’s still going to take awhile for things to get going. He cautioned his audience to consider that it took nearly a decade to get the credit card chip and PIN rolled out in Canada, so we shouldn’t expect to see mobile payments rolling out in 2012. Nevertheless, the Visa booth allowed visitors to practice using NFC technology to get some ice cream. Pretty awesome.

Also, Doug Stephens, President of Retail Prophet Consulting, and Candice Faktor of ShopCatch began the second day of Dx3 with an interesting keynote on the retail space. Stephens was a man of the future, looking ahead into retail 20 years from now, whereas Faktor focused on present-day retail. Both speakers concurred that mobile has shaken up the retail industry unlike anything ever before seen.

Another exciting event was the startup “pitch-off” at the Intertainment Media Incubation Zone. Five contestants were given five minutes each to pitch their plan. The winner was the Toronto-based startup, Stylsize, who showcased their very cool online retail mobile solution with its advanced apparel-fitting technology.

Two interesting mobile-related myths that were actively debunked at the show were about group buying and broadcasting apps. There was a charge to make attendees better understand that the emphasis for group buying is not about “will I make a profit?”, rather customer acquisition. And that broadcasters are missing the mark by creating apps that just copy their TV experiences without adding value and making them “Mobile friendly.”

And of course Plastic Mobile was there, bringing the mobile-retail relationship to life with our interactive candy shop, which was the talk of the Dx3 highlight list.

After such a great forum this year, we can’t wait to see what’s in store for 2013.

Every Friday, Plastic Mobile brings you a video blog that answers some of the burning questions surrounding mobile, e-commerce, the future of retail and other exciting mobile topics. Watch the “Queen of Apps,” Melody Adhami, and other industry experts, squeeze their answers into “60 Mobile Seconds” (or, close enough, anyway).

What happens when you don’t go mobile? Well, you can ask Sears and K-Mart – that is if you can find a store that’s still open (was that mean?).

Sears recently announced it would be closing between 100 and 120 Sears and K-Mart stores because of abismal holiday sales numbers, and the blame fingers are pointing at e-commerce, mobile and social technology, among others.

An article in Forbes suggests that brick-and-mortar stores are becoming little more than showrooms for shoppers to see, hear, touch and smell (?) the products in real life, before they turn online to make their actual purchases. The article also states that the depleted economy is partially to blame, suggesting that recession-shocked shoppers are looking for the best steals and deals to make their buys, which can often be found online. Take for instance Amazon’s most recent app that actually encourages consumers to walk into retail stores and quickly and easily compare costs to the online giant’s low low prices. Greedy or genius, one thing is certain; Amazon saw an opportunity to use mobile commerce to its advantage, and boy did it take it.

So how can real-life retailers marry their needs with consumer needs to better battle the inherent advantages of online? One answer lies in the many benefits of mobile marketing and social media to bolster brand presence and awareness.

The fact is, the mobile space is developing at an amazing pace. And, more and more brands such as  Lexus and American Airlines are finding new and exciting ways to harness the power of mobile to increase the value of their brands through providing better service and consumer experiences.

It should come as no surprise that consumers are relying more and more on their mobile smart devices – haven’t we all seen someone nearly walk into someone else (or a lamp post, if you’re lucky) while they talk, text or play on their favourite pocket pal? In an Oracle research report published in May of 2011, the stats showed that mobile commerce is growing dramatically and that that three in 10 consumers are making mobile purchases, and close to half are researching and browsing products and services on their mobile devices. The simple conclusion: mobile is becoming a connector of all other shopping channels.

AND, the beauty of the mobile arena is that it still remains largely untapped, so the potential for innovation is boundless. With the financial resources available to large big box stores like Walmart and Best Buy, finding new and exciting ways for people to utilize their mobile smart phones could be a critical move to their future.

Had Sears better adapted to the evolving digital space, making it easier, cheaper and more convenient for shoppers to get what they wanted from retail locations, maybe they wouldn’t be looking bleakly into a similar fate to the dodo.

What do you think? Could Sears have saved itself some stores, and possibly some $, if they had innovated using e- and m-commerce?

2011 was a big year for mobile and it seems 2012 is set to maintain the same momentum and push mobile even further. Let’s start 2012 by looking at two companies that are finding unique ways to provide added value and convenience to their customers. First we have Lexus – the luxury division of automotive giant Toyota – who has introduced myLFS, an iPhone and iPod touch application that allows Lexus customers to pay their bills online.

Building on the personal nature of mobile devices, Lexus has also found a great way for its brand to constantly stay in direct contact with its end consumers, providing them with company news and current specials. Although mobile payments are still some time from mass adoption, and there have been studies showing consumers are mainly hesitant due to security reasons, this hasn’t deterred Lexus. Instead, they have paid attention to consumer needs and tackled the problem head on by enhancing security measures incorporated in the app, and promising their customers that their personal information will be safe and sound.

Next, we have American Airlines. This organization is utilizing the mobile platform in their new ad campaign to allow consumers book and change flights. The ads run on TV Guide’s mobile app, and upon clicking the ad the consumer is redirected to a mobile landing page where they can enter their account credentials in order to book flights, change dates, check in or simply view their mobile boarding pass. With traditional media advertising costs so high, and the financial turmoil most airlines face these days, mobile advertising can be a great economical way to reach consumers, especially since more and more consumers are using their mobiles and their primary means of going online.

Both these companies have found different ways to harness the power of mobile and strive toward essentially the same goal. By providing their consumers with great service they are incubating brand affinity and increasing loyalty, allowing them to get closer to their customer’s true lifetime value.

The mobile space has set the wheels in motion for its world domination…well, maybe not quite. But we’re getting there according to research firm Berg Insight, which reported this week that mobile is expected to grow from $3.4 billion in 2010 (at a compound annual growth rate of 37 percent) to $22.5 billion in 2016. Yikes! The report suggests that by 2016, mobile will account for 15.2 per cent of all global online advertising and marketing spending.

While mobile has been a bit of a nouveux trend until now, with some savvy and innovative agencies testing the waters, Berg Insight suggests that companies have begun changing their strategies to incorporate mobile into their annual ad plans as a key media component. Rickard Andersson, telecom analyst for Berg Insight, stated in the article from GIGAOM: “The popularity of smartphones and the increasing availability of mobile media that can include mobile advertising are the main game changers. Brands are now progressively embracing the mobile channel, including the entire range of apps from games and entertainment to utility applications.” He suspects that, while in-app ads have been the leaders in mobile marketing thus far, the advent of HTML5 brings traditional channels such as SMS as well as mobile web advertising, back on the table. He thinks that location-based advertising has the potential to unleash the full power of mobile advertising.

Location-based advertising is certainly having a hay-day in the world of mobile commerce, and should continue to be a driver of the mobile ad world. We second the emotion that it would be to a brand’s benefit to find new and innovative ways to employ mobile campaigns to enhance other advertising channels, and vice versa.

Last week was really exciting for all of us here at Plastic Mobile. We were really pleased with the launch of our latest mobile application innovation,  ETF Central , created in partnership with Claymore Investments, a subsidiary of Guggenheim Funds Services Group, Inc.

Apparently our enthusiasm was mirrored by our media buds, as ETF Central got a lot of love from the press. Check out what the likes of the Financial Post and Mobile Marketing, among others, had to say about ETF Central:

Plastic Mobile in the News:

Advisor

Investment Executive News

CNW News

Digital Journal

Financial Post

Mobile Marketing

Tech Vibes

iPhone in Canada

A recent InsightExpress study suggests that mobile and print would make a great team. The company found that mobile users are also print junkies: “Based on our findings, it’s clear that brands and retailers should be incorporating mobile into their print strategies,” said Joy Liuzzo, vice president and director at InsightExpress.

Print and Mobile, sitting in a tree...

Liuzzo goes on to say that there’s more to this relationship than just a little QR coding. There are a number of ways to strengthen this bond, including article archiving or sharing and information gathering. The company specifically focused on QR codes and user engagement, finding that smartphone owners who use their mobiles for six or more daily activities were also reading or subscribing to print publications. These users are a hot target for advertisers as they have diverse tastes extending even beyond their reading mediums to any number of lifestyle routines (eating, shopping, etc.). The study found that these people were also more inclined to connect with companies via their mobile devices. “The biggest surprise to me was with the segment of smartphone owners that do six or more activities on their phone every day and their print media consumption,” said Ms. Liuzzo. “This group is both subscribing to, and reading more, print materials than any of the other groups (smartphone or regular phone owners).”

According to our friends over at Mobile Marketer, InsightExpress then delved into an investigation of this market’s varying reading behaviours and discovered that magazines came out on top in terms of user engagement. For example, tearing out articles or tracking down a product mentioned in an article or ad.

Turns out, traditional print media isn’t out of the game just yet. It just needs to get wiser and learn a thing or two from it’s new young partner. From here, who knows where this dynamic duo can go? What do you think? Are print and mobile a match made in heaven? Tweet us your comments to @plasticmobile.

Today was a big day at Plastic. The Marketing Intern brought in homemade chocolate chips cookies so we were all on a major sugar high for the launch of “ETF Central,” our latest app that was created in partnership with Claymore Investments, a subsidiary of Guggenheim Funds Services Group, Inc.

Because a part of our mandate is to pioneer innovative products and solutions that allow the financial industry to expand into the mobile space, we wanted to be sure that ETF (Exchange-traded Funds) Central met all of the user needs, in an engaging and easy-to-use format.

So, employing both tech and creative wizardry (our magical formula for super apps) we created a sophisticated tool that sets the bar for excellence in the financial space. Voila! ETF Central. A new, free, customized, dual-purpose mobile app available on BlackBerry, PlayBook, iPhone and iPad.

ETF Central satisfies both the need to better educate users unfamiliar with the relatively new exchange-traded funds, as well as allows them to manage their ETF investments easily and conveniently. The app puts all Canadian-listed ETFs into the user’s palm, allowing them to view market prices of all TSX listed ETFs, create and track their ETF portfolio, view ETF educational resources, link to all online brokerages to trade ETFs, track upcoming ETF events and more. Ultimately, it’s a pretty outstanding financial gadget.

The leading force behind the app creation, and our very own “Queen of Apps,” Melody Adhami was excited to launch ETF Central as ETFs represent a sizable industry, but public awareness about them has been limited. She and our team here at Plastic Mobile set out to create a tool that would both educate and manage ETFs for the average user/investor. To read the full media release, click here.

In the news:

Advisor

Investment Executive News

CNW News

Digital Journal

The battle continues over which is the superior platform – Android or iOS. Everyone from users to marketers have weighed in with their future predictions, past musings and current praises and complaints. From a developer’s perspective, things remain uncertain and, at times, contradictory. Here’s the low down based on the latest research.

A couple of months back, the general opinion was that app developers were turning their attention to Android over iOS, because of its rapidly increasing market share. A survey from Appcelerator indicated that the momentum was shifting in favour of Android, closing the gap on current app development that traditionally favoured iOS. The idea behind the supposed shift was that the Android platform is considered to have the best long-term outlook.

The latest news, however, turns that theory upside down. It appears that Android continues to take a back seat to iOS, in part because, well, it’s not as mainstream cool (those Mac commercials still make us chuckle). While Android operating system is still the big winner on the charts (46.3% of US smartphone owners running the mobile operating system) according to the Strategy Analytics’ survey, “App Developer Attitudes and Behaviours,” it seems that Apple’s iOS platform remains near and dear to developers’ hearts, with 51% saying they plan to write for the “iTeam” (iPod, iPad and iTouch) platforms in 2012. Yes, Android is fast approaching a majority share in smartphones among US customers, but it now seems that the platform is suffering among its app builders, with interest rising only 30% from 23% in 2011. If it’s not one thing, it’s another.

That being said, it seems that Apple’s status among the people writing app code comes from the multiple device types now using the operating system, with the iPhone down 26%. In fact, the real growth for iOS comes from the iPad, which attracted only 8% of developers last year, but will get 19% in 2012 (+138%). With more than half a million apps now cataloged in the Apple App Store, over 150,000 are compatible with or written specifically for the iPad.

Experts such as Strategy Analytics report author and Director of Apps Research, Josh Martin, expect that money will talk and developers will continue to favour platforms that offer the most diverse ways of generating revenue.

Piper Jaffrey recently estimated that Apple’s App Store substantially outperforms the Android marketplace for developers, with Apple responsible for about 80% to 90% of revenue generated by the app market.

What do you think? Will iOS continue to corner the market in app developers despite Android’s appetite for market share? Or will the interest in the iTeam fizzle out and watch Android steal their fan base?