Attending this convention i hear echos of words here that I hear at all the conferences and conventions I’ve been both speaking at and attending this past year: Mobile, Mobile Mobile! So why the sudden frenzy? …one could say it’s because the fruit is ripe for the picking. Over the past couple days I have listened to many of the top retailers speak to in some cases verbatim what I have in a couple of my keynotes I’ve presented. IT excites me to see this convergence where brands, retailers and agencies share a very similar mindset, for this is the right fodder for the magic to happen. Over the next couple days I will be recapping some sessions and moments at the event, but to start I’ve jotted down a couple quotes that I found to be on point:
“Technology is secondary to the customer experience”
Phil Mckoy, Target
“Mobile is about communication – a means of making business better”
Andrew Koven, Steve Maden
“Mobile is not just a way to give out coupons…the differentiator for brands and retailers will be apps… mobile web will still need to be part of the mix similar to the dot com”
Pratik Pal, Tata Consultancy
“Coupons are a dangerous drug, they can erode your customer and your product”
Jamey Maki, Golfsmith